Terms of Sale / Delivery Info

 

Orders

All orders are strictly binding. In the case of delivery obstacles you will be informed by e-mail.

Catalog List Price

Our catalog prices are in Euro, which is, with the exception of Switzerland, our basic currency world-wide. The retail price can deviate somewhat depending upon your country on account of high shipping and bank transfer costs.

Shipping

Shipments within Switzerland and Lichtenstein are dispatched daily through the Swiss post office. Shipments to Germany and other countries are made weekly, every wednesday morning 09.00 am and will be dispatched through the German post office in Jestetten.

Payment

The price of purchase and shipping is due with the order net and without discount. Payment is normally carried out by credit card. Your credit card number will be conveyed directly to Stripe in an encrypted mode via secure server. Noone else, not even ViolaViva Music Publishing, will receive this information.

Shipping Damages

All shipping is carried out at the cost and risk of the buyer. This is customary and means that only the buyer can place claims concerning damage against the carrier (post office, trains, shipper). Please retain the packaging with all shipping documents and have the damage be confirmed in writing by the appropriate mail-order establishment. Without an accessment of the facts by the delivery person we cannot assist you.

Complaints

All complaints must be communicated within 5 days after receiving the goods. We can accept returns only after a written agreement to this effect.

Returns

Returns made on account of faulty or wrong goods will be replaced free of charge.

Consignments For Approval

Those are no longer possible in the age of piracy through photocopying. We hope for your understanding.

Retention Of Title / Court Of Jurisdication

The goods remain our property until full payment has been made. The court of jurisdiction is Winterthur, Switzerland.

Other Reservations And Liabilities

Prices, illustrations, descriptions of goods or editorial contents may contain mistakes; availability and price are subject to change.

Severability Clause

If individual clauses of the contract including these regulations are totally or partly ineffective, or should the contract contain a loophole, the effectiveness of the remaining regulations or parts thereof remains unaffected.